Digital Transformation Respite Services

Client: A charity providing specialised elderly care services.

Challenge: Low digital literacy among staff and significant resistance to change within the organisational culture.

Solution: Our team facilitated the transition from paper-based operations to a digital client management system. We conducted digital literacy training for staff, leadership upskilling workshops, and strategic planning sessions, which culminated in the seamless integration of a new CRM system tailored to future needs.

Outcome: Complete adaptation to the digital transformation within six months, overcoming initial resistance and significantly enhancing operational efficiency.