Client: A charity providing specialised elderly care services.
Challenge: Low digital literacy among staff and significant resistance to change within the organisational culture.
Solution: Our team facilitated the transition from paper-based operations to a digital client management system. We conducted digital literacy training for staff, leadership upskilling workshops, and strategic planning sessions, which culminated in the seamless integration of a new CRM system tailored to future needs.
Outcome: Complete adaptation to the digital transformation within six months, overcoming initial resistance and significantly enhancing operational efficiency.
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