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OUR SOLUTIONS

Changebility and Creatio

The Perfect Match

Changebility is the capacity for an organisation to adapt and evolve. It's a mindset, culture, and vision for the future. The goal is to meet changing needs and anticipate them proactively. The key is to enhance organizational capacity for change and create a flexible environment and Creatio as our technology partner can offer that. 

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Employee 360 & Workforce planning

  • CITIZEN RELATIONSHIP MANAGEMENT
    Get quick and easy access to up-to-date information about citizens and their needs. Review communications history, case history and other details to build a smarter service and resolve issues faster.
  • CORRESPONDENCE MANAGEMENT
    Increase the efficiency of your contact center by creating automated queues for inbound inquiries and requests. Use templates and automations for high-efficiency, high-quality correspondence. Easily identify lagging responses on intuitive dashboards.
  • OMNICHANNEL COMMUNICATIONS
    Provide superior service and support through any popular means of communications – phone, email, text messengers, or a web portal. Automate workflows and responses.
  • HOME-BASED AND COMMUNITY-BASED SERVICES
    Make the work of caseworkers, social workers, and care providers more coordinated and efficient with advanced planning and tracking tools for tasks, visits, and routes – available on mobile and desktop apps. Perform check-in and check-out for electronic visit verification (EVV).
  • ONE-STOP E-PERMITS
    Modernize daily processes related to the management of permits and licenses with a fully automated digital permitting workflows, from application through to issuance.
  • SELF-SERVICE ONLINE
    Dramatically improve the quality of service by empowering citizens to submit issues, leave feedback, and track the resolutions online via an easy-to-use self-service portal.

SERVICE MANAGEMENT

  • CITIZEN RELATIONSHIP MANAGEMENT
    Get quick and easy access to up-to-date information about citizens and their needs. Review communications history, case history and other details to build a smarter service and resolve issues faster.
  • CORRESPONDENCE MANAGEMENT
    Increase the efficiency of your contact center by creating automated queues for inbound inquiries and requests. Use templates and automations for high-efficiency, high-quality correspondence. Easily identify lagging responses on intuitive dashboards.
  • OMNICHANNEL COMMUNICATIONS
    Provide superior service and support through any popular means of communications – phone, email, text messengers, or a web portal. Automate workflows and responses.
  • HOME-BASED AND COMMUNITY-BASED SERVICES
    Make the work of caseworkers, social workers, and care providers more coordinated and efficient with advanced planning and tracking tools for tasks, visits, and routes – available on mobile and desktop apps. Perform check-in and check-out for electronic visit verification (EVV).
  • ONE-STOP E-PERMITS
    Modernize daily processes related to the management of permits and licenses with a fully automated digital permitting workflows, from application through to issuance.
  • SELF-SERVICE ONLINE
    Dramatically improve the quality of service by empowering citizens to submit issues, leave feedback, and track the resolutions online via an easy-to-use self-service portal.
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Compliance and Governance

  • CITIZEN RELATIONSHIP MANAGEMENT
    Get quick and easy access to up-to-date information about citizens and their needs. Review communications history, case history and other details to build a smarter service and resolve issues faster.
  • CORRESPONDENCE MANAGEMENT
    Increase the efficiency of your contact center by creating automated queues for inbound inquiries and requests. Use templates and automations for high-efficiency, high-quality correspondence. Easily identify lagging responses on intuitive dashboards.
  • OMNICHANNEL COMMUNICATIONS
    Provide superior service and support through any popular means of communications – phone, email, text messengers, or a web portal. Automate workflows and responses.
  • HOME-BASED AND COMMUNITY-BASED SERVICES
    Make the work of caseworkers, social workers, and care providers more coordinated and efficient with advanced planning and tracking tools for tasks, visits, and routes – available on mobile and desktop apps. Perform check-in and check-out for electronic visit verification (EVV).
  • ONE-STOP E-PERMITS
    Modernize daily processes related to the management of permits and licenses with a fully automated digital permitting workflows, from application through to issuance.
  • SELF-SERVICE ONLINE
    Dramatically improve the quality of service by empowering citizens to submit issues, leave feedback, and track the resolutions online via an easy-to-use self-service portal.
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RISK AUDIT AND COMPLIANCE

  • CITIZEN RELATIONSHIP MANAGEMENT
    Get quick and easy access to up-to-date information about citizens and their needs. Review communications history, case history and other details to build a smarter service and resolve issues faster.
  • CORRESPONDENCE MANAGEMENT
    Increase the efficiency of your contact center by creating automated queues for inbound inquiries and requests. Use templates and automations for high-efficiency, high-quality correspondence. Easily identify lagging responses on intuitive dashboards.
  • OMNICHANNEL COMMUNICATIONS
    Provide superior service and support through any popular means of communications – phone, email, text messengers, or a web portal. Automate workflows and responses.
  • HOME-BASED AND COMMUNITY-BASED SERVICES
    Make the work of caseworkers, social workers, and care providers more coordinated and efficient with advanced planning and tracking tools for tasks, visits, and routes – available on mobile and desktop apps. Perform check-in and check-out for electronic visit verification (EVV).
  • ONE-STOP E-PERMITS
    Modernize daily processes related to the management of permits and licenses with a fully automated digital permitting workflows, from application through to issuance.
  • SELF-SERVICE ONLINE
    Dramatically improve the quality of service by empowering citizens to submit issues, leave feedback, and track the resolutions online via an easy-to-use self-service portal.

Legislative Tracking

  • CITIZEN RELATIONSHIP MANAGEMENT
    Get quick and easy access to up-to-date information about citizens and their needs. Review communications history, case history and other details to build a smarter service and resolve issues faster.
  • CORRESPONDENCE MANAGEMENT
    Increase the efficiency of your contact center by creating automated queues for inbound inquiries and requests. Use templates and automations for high-efficiency, high-quality correspondence. Easily identify lagging responses on intuitive dashboards.
  • OMNICHANNEL COMMUNICATIONS
    Provide superior service and support through any popular means of communications – phone, email, text messengers, or a web portal. Automate workflows and responses.
  • HOME-BASED AND COMMUNITY-BASED SERVICES
    Make the work of caseworkers, social workers, and care providers more coordinated and efficient with advanced planning and tracking tools for tasks, visits, and routes – available on mobile and desktop apps. Perform check-in and check-out for electronic visit verification (EVV).
  • ONE-STOP E-PERMITS
    Modernize daily processes related to the management of permits and licenses with a fully automated digital permitting workflows, from application through to issuance.
  • SELF-SERVICE ONLINE
    Dramatically improve the quality of service by empowering citizens to submit issues, leave feedback, and track the resolutions online via an easy-to-use self-service portal.
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