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OUR SOLUTIONS
Changebility and Creatio
The Perfect Match
Changebility is the capacity for an organisation to adapt and evolve. It's a mindset, culture, and vision for the future.
The goal is to meet changing needs and anticipate them proactively. The key is to enhance organisational capacity for change and create a flexible environment and Creatio as our technology partner can offer that.
Employee 360 & Workforce planning
Implement unified and transparent HR workflows for efficient employee management, including hiring, onboarding, development, retention, and exit.
Create a collaborative and secure learning environment for all types of training and development, and certification programs.
Improve the employee experience by providing a user-friendly solution to automate all types of requests (vacation, travel, expenses, etc.).
Centralize communications, collaborate, share knowledge and documents, plan your tasks and meetings, manage reviews and approvals with maximum efficiency.
With our workforce planning solution you can create a roster for different programs with one-click. With the timesheet function you ensure your team can record delivered service hours according to award and compliances.
SERVICE MANAGEMENT
Get quick and easy access to up-to-date information about citizens and their needs. Review communications history, case history and other details to build a smarter service and resolve issues faster.
Increase the efficiency of your contact center by creating automated queues for inbound inquiries and requests. Use templates and automations for high-efficiency, high-quality correspondence. Easily identify lagging responses on intuitive dashboards.
Provide superior service and support through any popular means of communications – phone, email, text messengers, or a web portal. Automate workflows and responses.
Make the work of caseworkers, social workers, and care providers more coordinated and efficient with advanced planning and tracking tools for tasks, visits, and routes – available on mobile and desktop apps. Perform check-in and check-out for electronic visit verification (EVV).
Modernize daily processes related to the management of permits and licenses with a fully automated digital permitting workflows, from application through to issuance.
Dramatically improve the quality of service by empowering citizens to submit issues, leave feedback, and track the resolutions online via an easy-to-use self-service portal.
Compliance and Governance
Let citizens easily apply for or renew the required licenses and permits, track application status, inspection results, and enforcement actions in real time, as well as communicate with your agents and find all related information – all in an intuitive online self-service portal.
Simplify the daily work of your compliance officers by allowing them to view, track, and process multiple applications in a single, well-organized interface. Modernize all stages of the citizen-government interaction journey – from application and intake, to review, inspection, approval, issuance, and other actions – with well-established guided workflows.
Conduct inspections of businesses and individuals as efficiently and quickly as possible. Set a convenient time, date, location, and action plan for your inspectors in one place with just a few clicks. Let inspectors view tasks and submit reports on their mobile devices for a fully digital experience in the field.
RISK AUDIT AND COMPLIANCE
Implement personal data compliance workflows in accordance with the industry’s best practices and data privacy regulations (GDPR, CCPA, etc.).
Ensure regulatory compliance across the organization via centralized management of regulatory documents, compliance plans, employee policies, etc.
Ensure smooth, timely, and streamlined processing of all audit tasks in your organization with up-to-date, centralized information and standardized workflows.
Legislative Tracking
Easily track the bills from your legislature through their entire lifecycles. Use advanced search and filtering tools to quickly find the bills of particular interest. Capture the positions of constituents and advocacy groups on any particular bill.
For legislative bills and questions of public policy, create and conduct your own polls, send invitations, and collect responses at a fraction of the usual time and effort – using no-code automations and reports.
Send timely automated alerts to citizens, staff, and stakeholders as legislative bills. Effectively plan and achieve key milestones in their lifecycles. Send these alerts via all modern communications channels.
Make the process of drafting, reviewing, approving, and publishing your policy statements and press releases faster and more coordinated with templates and automated workflows. Maintain the history of reviews and approvals for future reference.
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